To schedule, reschedule and cancel exam:
Online testing requirements
Is OnVUE the right choice for you? Before you book, all test takers must ensure they can meet the minimum requirements listed below. Failure to do so on exam day can result in immediate exam cancellation and forfeiture of your exam fee.
Technology
You must provide a suitable device and network to test with, including:
- A computer running Windows 10, MacOS 14, or higher.
- A webcam, microphone, and speaker.
- One display screen only.
- A minimum bandwidth of 6 Mbps download and 2 Mbps upload.
- The ability to close all other running applications except for OnVUE.
Some technology cannot be used during the exam:
- Do not use virtual machines or beta versions of Windows or MacOS.
- Do not use phones, tablets, headphones, earbuds, or watches. *
- Do not use secondary displays (they must be disconnected) or touch screens.
- Do not use corporate networks or Virtual Private Networks (VPNs).
Leave time before your appointment to check your computer and network can run an exam remotely:
- Pass a System Test using the equipment and network you will take your exam on.
- Restart your computer to free up resources.
- Remind others not to stream videos or transfer large files.
* Check to see if any allowances apply to your exam that override the requirements listed above.
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Before test day
ID requirements for testing online
To be admitted into an OnVUE exam, you must prepare a testing environment that meets strict test conditions:
- You will need to ensure that you can remain alone, quiet, comfortable, and free from distraction. Do not take your exam in public spaces such as offices, libraries, and schools.
- Testing in bathrooms is not permitted. If the bathroom is the only quiet space available in your home, we suggest finding an alternative testing area.
- Make sure nobody else can see your exam, including through windows, doorways, or partitions.
- Your testing environment must be tidy and free from electronics, clutter, paper materials, and writing utensils, unless explicitly allowed for testing.*
- You can bring a drink, gum, and other Pre-approved Comfort Aids. All other food and smoking products are not permitted.
- You must remain fully clothed throughout your exam, but you cannot wear a coat, wristwatch, sunglasses, headphones, or headsets.*
When you check in for your exam, you will also need to confirm your identity:
- Bring a valid, government-issued photo ID matching the name on your booking exactly. We accept:
- International travel passport.
- Driver's license.
- Identification card (national, state, or province ID card).
- Alien registration card (green card or permanent resident/visa).
- Certain types of Aadhaar card. See Aadhaar ID Policy for OnVUE.
- If you are under 18, a parent or guardian must show their ID and verbally agree on webcam that you can take your exam.
- We cannot accept IDs that are digital, copied, paper-based, or restricted by law, including:
- U.S. Department of Defense (DoD) Common Access Card (CAC) or certain secure access IDs.
- IDs from countries where OnVUE delivery is restricted: Cuba, Iran, North Korea, Sudan, Syrian Arab Republic (Syria), Russia, Belarus, and and the Sevastopol/Crimea and Donetsk/Luhansk (Donbas) regions of Ukraine.